NEXERA CoreAI telephony
Answers the call. And knows the answer.
An additional colleague on the phone. The telephone agent recognises the caller, answers questions about orders, deliveries and invoices live from NEXERA Core and speaks the customer's language. Whatever a person must decide goes to the right colleague with a summary.
Call LIV and ask the questions your customers would ask.
You will be speaking with LIV, the telephone agent of Voorbeeld Foods, a demo company in NEXERA Core. It is the same agent our customers use, with sample data. Simply ask your question, in your own words.
- "When will order 0415 be delivered?"
- "Which sauces are vegan?"
- "Is the pea soup in stock?"
Give a company name and an order number, and LIV will know who you are.
- "I am calling on behalf of Alpenfrisch, order 0412. Could you send the invoice again?"
- "I am from Veldhoven Horeca, order 0415. I would like to order 20 boxes of apple sauce."
- "I would like to make a complaint about order 0415."
- "Können wir auch Deutsch sprechen?"
- "I would like to agree a price."
- "What exactly is NEXERA Core?"
At your computer? Scan the code with your phone to call straight away.
At the start, LIV says that you are speaking with an AI assistant. All data is sample data: nothing is actually ordered or sent. Calls are not recorded and last no more than 6 minutes.
Play a customer
- Veldhoven Horeca, Eindhoven · order 0415 or customer number K-10023
- Alpenfrisch GmbH, Hamburg · order 0412
- Bakkerij Van Dam, Breda · order 0423
There are more demo customers. Feel free to ask LIV who else is a customer.
From answering to a note on the contact card.
Choose a call. You will see how the telephone agent recognises the caller, retrieves the answer from NEXERA Core and records what was agreed.
Replayed calls with demo data. The function names are for illustration.
Choose a call to play it.
The work of a good reception desk. With the knowledge of the whole system.
Core Voice has the whole system at hand: every order, every shipment, every outstanding item. It answers day and night, equally sharp on every call, in the caller's language. And because it works with the same functions, permissions and audit trail as your team, the answer is correct and everyone knows afterwards what was said.
Always answers
Day and night, over lunch and at peak times. Several calls at once, with no queue.
Recognises the caller
The number is matched to the company and the contact person. For sensitive questions, a security question comes first.
Orders and deliveries
Status, loading date, carrier and expected arrival, live from the order and the shipment.
Invoices and balance
Outstanding items and due dates, and an invoice copy to the address already on file.
The customer's language
Dutch, German, English, French and more. The note goes on the contact card in Dutch.
Transfers with context
Whatever a person must decide goes to the right colleague, with a summary. Nobody has to ask again.
Tasks and call-backs
If a question cannot be answered straight away, a task is ready with an owner and a deadline.
Every call logged
Transcript, summary and outcome on the contact card and in the audit trail.
Built on Core Voice
A voice that listens.
A core that knows.
Your telephone agent holds the conversation. NEXERA Core supplies the answer.
Core Voice listens and speaks in real time, even when the caller interrupts halfway through. The substance of what is said comes from NEXERA Core: through the same functions, permissions and audit trail as the screens.
Real time
A conversation, not a menu
No 'press 1 for sales'. The caller says what is needed, may interrupt and gets an answer in their own language.
From the core
Answers that are right
Order status, delivery time and balance come from the same functions as the screens. If it is not there, the agent says so and prepares a task.
Human in the loop
Transfers with context
Price agreements, complaints and exceptions go to a colleague, with a summary. Anyone who prefers to speak to a person is transferred straight away.
Starlink answers its customer service line with Grok Voice, some 20,000 calls on a working day. We build the NEXERA Core telephone agent on the same voice technology.
Source: xAI, Starlink customer storyHelpful on the phone. Strict where it matters.
A phone call is an open channel. That is why what the telephone agent does and does not do is set in advance.
Inform, log and pass on
- Announces at the start that an AI assistant is answering and that the call is being logged
- Answers questions from the core, within the permissions of the Telephony role
- Sends documents only to the address already on the contact card
- Transfers the call with a summary, or prepares a task with an owner
Decide on money and agreements
- No commitments on prices, discounts or delivery arrangements
- No changes to bank details or payment arrangements
- No data shared before the caller has been verified
- No promises about anything that is not in the system
Yes. Every call starts with the announcement that an AI assistant is answering and that the call is being logged. Anyone who prefers to speak to a person is transferred.
Core Voice uses Grok Voice from xAI for the conversation itself: listening, understanding and speaking in real time. The content comes from NEXERA Core, through functions that check the same permissions as the screens. On the phone, the agent is also called LIV; questions you ask LIV on screen go to Claude from Anthropic by default, through a European cloud region.
Speech is processed in real time by xAI, in the US. For each call, only the data needed for the answer is passed on. The transcript and summary are stored in your own environment in the EU.
Then the agent says so honestly. The question goes as a task to the right colleague, with the caller and the subject attached, or the call is transferred straight away.
Yes. The number remains yours. You decide when the telephone agent answers: always, outside office hours, or only when nobody has picked up after a few rings.
Yes, AI telephony is live. In a demo, we show how a call runs, with questions like those your customers ask, and what is needed to switch it on for your number.
NEXERA Core
Have your phone answered.
In a demo, we call the telephone agent with questions like those your customers ask, and show how every call lands on the contact card.